MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our “Mission First” orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.
The Telecommunications Lead is responsible for providing support to the telecom infrastructure including VoIP phone system; POTS communications, Classified and Non-Classified communications; wireless communications and personal electronic devices, cable plant infrastructure, PBX support, Voice Mail Support, and Telecommunications operation and maintenance support for a large-end-user organization. The Telecommunications Lead will additionally lead a small team of personnel in support of providing customer service and service operations.
Work Location: This position uses a combination of onsite and telework as required in Arlington, VA. Core Hours are 6am – 6pm weekdays and must be able to work 9 hours in this window with off-hours for project work as necessary.
Basic Required Qualifications and Skills:
· High school diploma or equivalent.
· At start date, must possess current IAT Level II Certification. One or more of the following certifications in ACTIVE status are acceptable.
o CCNA-Security
o CND
o Security+ CE
o CySA+
· 10 years of experience functioning in a Telecommunications role, with at least 2 years serving in a supervisory position.
· Working Knowledge and experience with AVAYA communications system 2.1 or greater.
· Experience with:
o CISCO Unified Communications phone system
o Call lead voicemail system and Communication Lead Messaging
o Fiber and copper installation and support (termination, testing, installing)
o Call Management Server and SIP Service
o RedSky(e-911)
o NICE software
· Strong communication skills at all levels, with experience interfacing with senior officials, and a proven ability to bridge terminology and procedural gaps between services, ensuring clear and effective communication.
· Please note that pursuant to a government contract, this specific position requires U.S. Citizenship.
· All applicants must have current DoD Secret clearance day one and prior to entry on duty, with ability to pass an SSBI background investigation to up-scope their clearance to Top Secret/SCI.
Desired Qualifications and Skills:
· ITIL Foundation Certification.
· Experience with:
o Enterprise Survivable Server
o Avaya Equinox
o Call Center Elite
o Cisco US
Essential Duties and Responsibilities:
· Manage and lead a small team comprised of technicians in support of project efforts and telecommunications service operations.
· Core Hours are 6am – 6pm weekdays and must be able to work 9 hours in this window with off-hours for project work as necessary.
· Support:
o Avaya Telephony, which will soon be replaced with CISCO Unified Communications system.
o VOIP Terminologies such as H.323, SIP, T1, PRI’s DS3
o Call Voice Engineering Initiatives for all Project-related and ongoing operations for voice communication services.
· Implement and troubleshoot Voice related solutions/incidents/system outages.
· Monitor, review, recommend, test, and implement new software revision/ feature sets/ Patch evaluation and periodic system refresh.
· Provide:
o Operation and maintenance service per defined service level agreements.
o Telecom switch and voicemail programming and support.
o Support for landline telephony management.
o Data circuit management.
o Remote site telecommunications service support.
o Wireless device (e.g. smartphone, satellite phone, table, and hotspot) support.
o Fiber and copper cable infrastructure plant maintenance and additions/removals.
· Ensure that telephony systems are functioning and maintain uptime.
· Perform troubleshooting on equipment and data circuit outages.
· Configure PBX and call lead systems to include setting up Vmail.
· Assist users as required and assist with user training upon system upgrades/changes
Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
