MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our “Mission First” orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.
Position Title: Operations Analyst
Pay: $22/hour – benefits included
Duration: 12 month contract – option to extend/convert
Overtime: Overtime is required due to weather conditions and staffing needs.
Role Overview:
In this position, you will monitor and respond to outage trouble calls. Your tasks will include analyzing calls to locate problems, prioritizing emergency and non-emergency work for first responders, and communicating with customers about their power issues.
Key Skills Required:
- Multi-tasking: Ability to handle changing priorities.
- Computer Skills: Proficiency in Windows applications and typing.
- Customer Service: Strong communication skills with customers.
- Data Analysis: Capability to review various information sources to decide on appropriate actions.
Nice to Have Skills
- Experience in dispatching for call centers, 911 operations, or utilities.
Soft Skills
- We are looking for energetic and personable candidates who can maintain a positive attitude while interacting with customers and field workers, even during busy times. Candidates should be coachable and willing to learn.
Education and Experience
- Education: High School Diploma or GED required.
- Preferred Background: Experience in 911 dispatch centers, utility dispatch, or call center customer service.
Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
