MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our “Mission First” orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.
Role: Problem Solving Engineer
Pay: $100,000 – $120,000 with benefits
Location: Remote
Citizenship: US Citizenship or Green Card Status with 3+ years living in the US continuously is required
Summary:
As a Problem Solving Engineer on our project, you will be supporting the VA. You’ll work with operation triage group incident and event management, problem management, and DevOps teams to guide the investigation and resolution of major Enterprise IT Incidents. Using multiple monitoring tools, logs, customer reports and other inputs, you will assist in diagnosing culpable systems or components and recommending corrective actions. detect, investigate, and diagnose system problems and defects across Enterprise level applications and technology stacks. Upon resolution of incidents, you will provide retrospective analysis and improvement recommendations to help prevent similar future outages.
As a PSE, you will be on the front line of the VA Enterprise working with system and application owners and incident management teams. You will leverage comprehensive workflows and applications processes within multiple system environments and work across technology and development teams to diagnose outages and recommend changes to increase reliability. You will work with application developers, system administrators, cyber security/identify access management and network administrators to troubleshoot performance issues and outages.
This position will allow remote delivery anywhere within the U.S., to include the District of Columbia and may include shift work support during weekends, holidays, or off-hours, as required.
You Have:
- 10+ years of experience in one or more Technology Areas (Network, Windows, Desktop, Unix/Linux, AWS or Azure Cloud, WebSphere Middleware, Java/JS Development, Microsoft or Oracle Database)
- 5+ years of experience working with key indicators for IT system operability, reliability, application performance and code quality
- Experience deploying, maintaining, and troubleshooting complex applications at an enterprise scale while working with cross-functional teams
- 3+ years monitoring and troubleshooting experience with one or more of the following APM tools, SolarWinds, AppDynamics, DynaTrace, Aternity, or ServiceNow Operator Workspace.
- Experience monitoring and troubleshooting application logging using Splunk
- Experience in service virtualization, AWS or Azure Cloud technologies, and SaaS and PaaS implementation.
- Possession of strong critical thinking and error assessment capabilities
- Experience with using Microsoft Office, including Word, Excel, and PowerPoint
- Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
- Master’s Degree in Computer Science, Engineering, or Equivalent and 10 total years of experience; or 20 total years of relevant experience in lieu of a degree
Nice if You Have:
- Experience with test-driven development, distributed systems, microservices and cloud-native application implementation
- Experience with the following tools: ScienceLogic SL-1, Riverbed – Aternity, and ServiceNow
- Possession of excellent written and verbal communication skills
- Experience working in an Operations Center or other fast-moving operations environment.
- Virtual team management
Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
